Frequently Asked Questions

A bespoke IT system is designed and built around a company’s real operating model instead of forcing the business into preset software workflows. That gives higher flexibility, closer operational fit, and better long-term alignment with growth.

We integrate Hong Kong rails such as FPS, PayMe for Business, AlipayHK, WeChat Pay HK, Octopus, and Stripe credit cards into online stores, paired with POS sync, order management, and reconciliation reports across WooCommerce, Magento, OpenCart, and custom platforms.

The choice depends on catalogue complexity, business scale, and budget. Magento suits multi-line catalogues and complex pricing, WooCommerce is flexible and cost-effective for SMB on WordPress, OpenCart sits between the two. We recommend based on POS, membership, and multilingual needs.

Yes. We have delivered bidirectional POS-to-e-commerce integrations for Hong Kong retailers covering live inventory sync, unified order management, merged member data, shared loyalty points, and omnichannel sales reporting across Magento, WooCommerce, OpenCart, and custom POS systems.

Yes. We build controllable AI chatbots using OpenAI, Claude, or Gemini paired with RAG and your own knowledge base, integrated into the website, WhatsApp, or ticket systems, with seamless escalation to human agents.

Yes. Fat Fat La holds AS150338 and can help SMBs apply for an ASN and IP prefix, design BGP multi-homing, configure firewall and VPN, and operate it long-term. Typical use cases include cross-datacentre failover, self-hosted email, and high-availability outbound APIs.

It depends on volume, cost, and reply needs. Cloud SMS APIs are quick to provision, ideal for small volume or international reach. Modem Pools fit high-volume local SMS, two-way messaging, and cost-sensitive use cases like OTP, reminders, and rush-buy automation.

EMR systems must meet Hong Kong PDPO obligations: encrypt sensitive data with AES-256, define strict access roles, and log operator actions. Booking, SMS reminders, invoicing, and payment should be designed alongside clinic workflows so retrofits are not needed later.

Yes. We have migrated many manufacturing, trading, retail, and education businesses from Excel and paper into bespoke systems. We first map the existing data model, design a phased transition, and bring orders, customers, production tracking, and invoicing online with a parallel-run period.

For Hong Kong import/export traders we have built end-to-end trade ops systems covering customs document management, container tracking, order and invoice generation (mPDF), client databases, payment status, and production tracking, integrated with Tracking API, Google Maps, and SMS notifications.

Managed IT is priced monthly or annually based on system size, user volume, and SLA response. Common scope includes 24/7 monitoring, security patching, Backups restore tests, SSL renewal, and emergency support. Final pricing follows a technical assessment of the current environment.

Timelines depend on functional complexity. A basic order or customer database system may take 4 to 8 weeks, a mid-sized operational system often takes 2 to 4 months, and larger multi-module systems can require 6 months or more after requirements analysis.

Yes. We offer monthly or annual support agreements covering monitoring, troubleshooting, security updates, and optimisation, whether the system was built by us or already exists.

An ASN, or Autonomous System Number, is a unique identifier used in BGP routing and assigned by organisations such as APNIC. Holding an ASN indicates formal capability to manage routing policy, multi-homing, and IP prefix announcements for enterprise-grade network infrastructure.

A complete kiosk solution usually includes a touch-optimised frontend, the business logic backend, and an administrative control panel for updates, reporting, and remote device management.

Yes. We build SMS systems using Modem Pool hardware gateways or cloud APIs for OTP verification, order notifications, booking reminders, marketing broadcasts, and two-way customer communication.

The fastest way is to contact us through the website form, email, or WhatsApp with a short summary of your requirements and timeline. We then arrange an initial discussion before proposing scope and quotation.

Yes. We can assess an existing system, review its architecture and codebase health, identify current issues, and then propose an appropriate maintenance and optimisation plan.